Property and investment managers rely on Yardi for comprehensive views of tenant activities and portfolio performance, extensive data and oversight, consistency in reporting, and more. Whether managing seven million or twenty thousand square feet of real estate, these businesses do not want the support needs inherent in implementing and maintaining complex management platforms to slow them down.
While Yardi provides excellent support and each Yardi customer receives an allotment of support credits with their license, 33Floors provides expert-level Yardi™ managed services with industry-leading response times to help clients maximize their Yardi investment.
What sets 33Floors’ Yardi™ Managed Services apart
Founded in 2011 by real-estate industry veterans with long-time Yardi expertise, 33Floors takes pride in the level of knowledge it brings to the table through its top-tier consulting specialists with strong Yardi backgrounds. Over eighty percent of our team has more than five years of Yardi experience, and all together our professionals have over 250 years of combined Yardi expertise—allowing 33Floors to provide clients with specialized insight and unique access beyond managed services to implementation, upgrade, and custom reporting resources.
With this background, 33Floors knows what it is like to be in their client’s shoes and are completely on their side. Every team member considers themselves an extension of their client’s team and partners with clients to understand their unique business and needs. Clients get to know their support team and experience the difference a dedicated team makes when responding to day-to-day questions and situations that come out of left field.
Headquartered in Santa Barbara, California (less than fifteen minutes from Yardi’s international headquarters), but with offices in Washington DC, Austin, TX, Santa Barbara, CA, Charlotte, NC, London and Sydney, 33Floors serves clients in more than sixty countries on five continents: Australia, Asia, Europe, North America, and South America. Clients know that wherever business needs take them, 33Floors has expertise that will follow.
Although client support agreements outline a one-day response time, 33Floors’ average response time is twenty-two minutes and its average resolution time is under three hours. 33Floors guarantees expediency every time—via email, phone, or ticket—because clients need adaptive, fast, and flexible support and service. With 33Floors, clients also get integrated ticketing with Yardi, backup response, and diligent tracking of the tickets submitted. Clients see exactly how their investment in Yardi™ managed services is being used and where they have room to become more efficient over time.
In a typical month, 33Floors works with over fifty clients—from Fortune 500 organizations to small, local leaders—representing hundreds of billions of AUM . By following proven onboarding plans “to a T” and keeping constant tabs on our team’s capacity, 33Floors can scale to meet client needs at every stage and grow with them.
Start a conversation today
Interested in finding out more about how 33Floors’ comprehensive, scalable end-to-end managed services for Yardi can supplement your current support plan or fill the gap when your credits run out? Contact 33Floors to schedule an appointment with one of our experts today.